Now comes the most important part of the Shipley Do-Nuts Customer Service team’s job, taking care of our guests. This can be the most fulfilling part of your day if you maintain the right attitude. No matter how good our food is, the way you interact with the customer will make the difference in whether they come back, how often they come back, and how many of their friends visit us as well. A Smile friendly greeting, a smile, accurately filling their order, neatly bagging or boxing their order, including napkins, handling their money or credit card transaction properly, thanking them – all these things will help ensure we have happy customers and repeat business. Our goal is this MyShipleyDonuts to become “Their” Shipley Do-Nuts!

En ciertos días, es posible que sea responsable de una caja registradora durante su turno. En otros días, su función principal será completar los pedidos y dejar que otra persona se encargue de la caja registradora. A lo largo del día, todos son responsables de asegurarse de que el café esté hecho y fresco; mantener el estante de exhibición Shipley Donuts organizado, lleno y limpio; mantener el vestíbulo limpio y seguro; y limpiar el baño. Al final del turno, todos colaboran para limpiar todos los equipos y superficies, barrer y fregar los pisos.